I Need Help | Villa of Hope

Are you in crisis?

For an emergency, please call 911 or if you are in crisis, experiencing emotional distress, or worried about someone you know call 988.

988 is more than just a suicide helpline. It is a direct connection to compassionate care. Anyone can call, chat, or text 988 for support, including anyone who has thoughts of suicide, is in emotional distress, is struggling with substance use, or is experiencing a behavioral health crisis.

If this is not an emergency, please fill out this simple form to begin the conversation. You may also use the phone numbers in the sections below to contact us.

Jump to a Section

I am a Parent/Guardian I am a Young Adult I am an Adult I am a Professional Seeking Help

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Parent-Guardian Help

Start here for Villa service inquiries:
833-993-HOPE or 585-581-HOPE

My child may have a problem with drugs:
Call our triage line, M – F (9am – 5pm) 833-993-HOPE or 585-581-HOPE

My child is being released from a mental health emergency facility; where do I turn?
Call our triage line, M – F (9am – 5pm) 833-993-HOPE or 585-581-HOPE

My child has a mental health disability, and we are searching for an alternative educational setting:
Call our triage line, M – F (9am – 5pm) 833-993-HOPE or 585-581-HOPE

My child is acting out and hurting others and him/herself:
Call our triage line – 585-581-HOPE or 833-993-HOPE

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Young Adult Help

Start here for Villa service inquiries:
833-993-HOPE or 585-581-HOPE

I am a young person doing drugs, and I need help:
Call our triage line, M – F (9am – 5pm) 833-993-HOPE or 585-581-HOPE.

I am a young person who faces bullying everyday:
Call our triage line, M – F (9am – 5pm) 833-993-HOPE or 585-581-HOPE.

I am a young person who feels sad, depressed, out of control or anxious:
If you are in crisis, call 911 or the National Suicide Prevention Lifeline: 988
Call our triage line, M – F (9am – 5pm) 833-993-HOPE or 585-581-HOPE.

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Adult Help

Start here for Villa service inquiries:
833-993-HOPE or 585-581-HOPE

I am an adult struggling with addiction, and I need help:
Call our triage line, M – F (9am – 5pm) 833-993-HOPE or 585-581-HOPE.

I am an adult struggling with mental health, and I need help:
Call our triage line, M – F (9am – 5pm) 833-993-HOPE or 585-581-HOPE.

If you are in crisis, call 911 or the National Suicide Prevention Lifeline: 988

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Professional Seeking Help

Start here for Villa service inquiries:
833-993-HOPE or 585-581-HOPE

Call (9am – 5pm) our Mental Health Outpatient Clinic: 585-328-0834 or
Call (9am – 5pm) our Chemical Dependency Outpatient Clinic: 585-627-5892 ext 245

I am a health care or youth professional looking for information:
Click here to visit our Behavioral Health Resources page.