Leadership
Villa of Hope ELT
Carrie Carl, LCSW-R
President & Chief Executive Officer
Carrie Carl, LCSW-R has been serving youth, adults, and families for over 25 years. She has spent her entire career with Villa of Hope. She joined the field as a residential counselor and teaching assistant in 1994, and since then she has helped usher the Villa through decades of growth and change. Ms. Carl moved into Social Work in 1998, followed by clinical administration, operational leadership of residential programs, and strategic leadership of psychiatry, psychology, medical services, and Villa of Hope School.
Most recently, Ms. Carl supported agency-wide operations and strategy work as the Chief Operating Officer (COO), including direct responsibility for Information Technology and Facility Operations. She also led the compliance program as Chief Compliance Officer (CCO).
Ms. Carl has worked extensively with Villa of Hope youth, families, staff, project teams, and the local community. She is an agency trainer of the Sanctuary Model and a peer reviewer with the Sanctuary Institute. In the community, Ms. Carl has been a repeat guest speaker for Rochester Global Connections, teaching international visitors about human services in the United States. She graduated in November 2016 from the Northstar Network Healthcare Business Academy Fellowship Program and completed a Project Management Body Knowledge Best Practices Course in December 2020.
She talks about her plans for the Villa’s future: “Villa of Hope is striving toward our 2030 Vision of impacting the community through programs and services focused on mental health and substance use disorders, education, work force development, health homes/care management, and community-based juvenile justice. We need to continue all of this important work and additionally figure out how to utilize available space and buildings on our main campus to enhance or complement our existing programs.”
Ms. Carl resides in Fairport with her husband and is a proud mom to 2 sons – a computer engineer in Pittsburgh, PA and a midshipman at the United States Naval Academy
Serina Tetenov, Ph.D., LCSW-R
Chief Program Officer
Dr. Tetenov comes to The Villa with over 20 years of experience in behavioral health and higher education. She has extensive experience as a psychotherapist, clinical supervisor, college instructor and hospital administrator. Dr. Tetenov’s previous role was Clinical Director of Adult Mental Health and Wellness (Strong Minds) at the University of Rochester Medical Center, which includes the Adult General Ambulatory Psychiatry Service, the Deaf Wellness Center, Gender Wellness, and Lazos Fuertes. She also served an appointment as Visiting Assistant Professor of Counseling and Human Development at the Margaret Warner School of Education on the University of Rochester’s River Campus.
Prior roles include Director of Mental Health with the Finger Lakes Area Counseling and Recovery Agency (FLACRA) Outpatient Mental Health Clinic for Monroe and Yates counties. In this role, Dr. Tetenov provided clinical supervision, oversaw the onboarding of new hires, developed and implemented policies and procedures, assisted clinicians in meeting productivity targets, and built strong clinical teams. Additionally, she taught social and cultural diversity at Medaille College and was a Sign Language Interpreter at Rochester Institute of Technology (RIT) for several years.
Earlier in her clinical career, Dr. Tetenov devoted a number of years providing care to varied patient populations as a Primary Therapist and Psychiatric Assignment Officer within the Rochester Regional Health System. She also functioned as Medical Social worker and Clinical Evaluator within Strong Behavioral Health, including the Comprehensive Psychiatric Emergency Program, Adult and Child Partial Hospitalization Programs, and Highland Hospital.
Dr. Tetenov holds undergraduate degrees in Educational Sign Language Interpreting as well as in Psychology from Rochester Institute of Technology. She also holds a Master of Social Work degree from Nazareth University. Finally, Dr. Tetenov received a Ph.D. in Counseling and Counselor Education from the University of Rochester.
Laura Jowly, LCSW, CASAC
Chief Operating Officer/Chief Compliance Officer
Laura Jowly comes to Villa of Hope with 24 years of experience in the behavioral health field. Throughout her career, Laura has held roles including primary therapist, clinical supervisor, program manager and behavioral health director overseeing many different programs including, outpatient programs (MH, SUD, and Integrated), inpatient substance use disorder programs, inpatient psychiatric programs, and CPEP.
Laura obtained her undergraduate degree from SUNY Brockport in psychology. She holds a master of social work degree from the University at Buffalo. Following her education, Laura obtained her LCSW and CASAC allowing her the opportunity to work in many different areas of the field. Laura enjoys providing clinical supervision and trainings to staff as well as focusing on program development. Her in depth knowledge of regulations are an asset to the chief compliance officer role.
