Career Opportunity : Training Manager


Under the general direction and in partnership with Performance Quality Improvement, the Training manager will deliver training to the Villa of Hope staff. This will be achieved through the development of training plans based on strategy and needs. The Training Manager will have a critical role in ensuring that the growing, learning and development needs are met throughout the Villa of Hope.


1.0 Safety
1.1 Exercises full compliance with the Agency’s Code of Conduct, all Agency Policies & Procedures and Federal and State laws and regulations. (social responsibility)
1.2 Exercises full compliance with the Justice Center’s Code of Conduct. (social responsibility)
1.3 Maintains confidentiality for all staff and clients. (social responsibility and non-violence)

2.0 Sustained/Future Positive Impact
2.1 Responsible for developing training that meets needs of organization for staff development to enable the organization to meet its goals. Will monitor the progress and results with Director monthly. (growth & change, open communication)
2.2 Is aware of and actively supports the Agency’s Mission, Vision, Values and Strategic Plan. (social responsibility, growth & change)
2.3 Serves as an “agent of change” in support of new Villa of Hope efforts and models teamwork and relationship building in all interactions. (open communication, growth & change)
2.4 Conducts assigned trainings and evaluates other needs within the organization. (growth & change, non-violence)
2.5 Identify and evaluate business initiatives and other requirements to ascertain appropriate programs that meet organizational goals. (democracy, growth & change)
2.6 Develop team-building exercises or role playing examples to assist staff/departments. (growth & change)
2.7 Assist Quality Team in developing methods of measuring if performance management aligns with organizational goals. (growth & change, open communication)
2.8 Reviews evaluations of training courses, objectives, and accomplishments. (growth & change) 

3.0 Cultural Sensitivity
3.1 Ensures that all staff are treated equally and upholds the Agency’s Policies & Procedures in relation to Code of Conduct. (emotional Intelligence, non-violence, social responsibility)
3.2 Demonstrates, promotes and practices cultural competency toward clients and staff through respect and understanding achieved through training, Sanctuary, and Agency cultural activities. (emotional intelligence, non-violence) 

4.0 Honor Individual Journeys
4.1 Assists staff in delivery of the Sanctuary model aligning departments with the values of the model. (open communication, growth & change)
4.2 Maintains a climate that attracts, maintains and motivates a diverse group of high quality staff and volunteers. (open communication)
4.3 Ensures a visible presence among staff and is accessible to all levels of staff. (open communication, non-violence, social responsibility) 

5. 0 Fiscal Responsibility
5.1 In partnership with the Organization & Sanctuary Development, coordinates the overall training budget. (open communication)
5.2 Where necessary, participates in reviewing budgets, financial reports and proposed contracts. (open communication)
5.3 Assures compliance with accreditation and Federal/State laws, regulations and policies. (social responsibility, emotional intelligence)
5.4 Assists in ensuring the training database meets the needs or the organization and collects all necessary information to track compliance with Agency training. (social responsibility, open communication) 

6.0 Family Driven/Youth Guided
6.1 Assists Management, employees and Core Team in delivery of the Sanctuary model aligning departments with the values of the model. (open communication, growth & change) 

7.0 Collaborative Relationships
7.1 Works in collaboration with the Compliance/Quality Department to address agency needs and regulations from a training and staff development perspective. (open communication, non-violence, democracy)
7.2 Consult with staff and management to develop appropriate programs/trainings in alignment of agency goals. (democracy, open communication)
7.3 In partnership with Quality, Compliance and Clinical Director, establishes overall annual training curriculum that focuses on Sanctuary and staff development. (democracy, social learning)
7.4 Other duties as requested by supervisor. (social responsibility) 

EDUCATION: Bachelors degree in Human Services or Associates with 8-10 years experience in the field.

EXPERIENCE: Minimum 5 years experience in a Human Service Agency, experience in training and staff development.

SKILLS: Must have excellent training skills, interpersonal skills and be able to work within a fast paced team environment. 

REQUIREMENTS: Valid NY State Drivers License
Clean driving record with the ability to travel 10% of the time between locations as required.