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SUMMARY

Under the general direction by the Vice President of Programs, the Director of OMH Residential is responsible for overall direction of delivery of services to youth and families in the RTF and CR programs. This includes: regulatory compliance (including Medicaid/Corporate Compliance billing requirements), risk management, staff development, milieu treatment, and program budgets. Represents these programs and the Agency in the community and with regional and statewide licensing bodies and coalitions. Participates as a member of the senior management team in providing overall direction for the Agency. Carries out all job responsibilities with fidelity and accountability to the Agency’s Mission, Vision, Values, Guiding Principles and Strategic Plan.

 

                                                    RESPONSIBILITIES & DUTIES

1.0      Safety

Coordinates and oversees program risk management processes (Critical Incident Review Team).  (Non-Violence, Emotional Intelligence, Social Learning, Growth and Change)

Provides 24/7 on-call administrative emergency support to program personnel.  (Non-Violence, Emotional Intelligence, Social Learning, Democracy, Open Communication, Social Responsibility, Growth and Change)

2. 0   Sustained/Future Positive Impact

Exercises full compliance with Agency code of conduct, all Agency policies and procedures and Federal and State laws and regulations.  (Non-Violence, Social Responsibility)

Reads and becomes familiar with program policy manual.  (Social Responsibility)

Agency Management

Member of Senior Management Team.  (Democracy, Open Communication, Social Responsibility, Growth and Change)

Leads and/or participates on various committees, work groups, and teams as requested to assist in quality improvement and strategic planning initiatives.  (Non-Violence, Emotional Intelligence, Social Learning, Democracy, Open Communication, Social Responsibility, Growth and Change)

Agency Representation

Represents the programs and the agency with the New York State Office of Mental Health, additional regulatory agencies, community stakeholders, and regional and statewide coalitions.  (Social Responsibility)

Mission, Policy and Planning

Responsible for building and maintaining a strong infrastructure within the OMH Residential Programs to support overall Agency strategic goals and objectives.  (Non-Violence, Emotional Intelligence, Social Learning, Democracy, Open Communication, Social Responsibility, Growth and Change)

Is aware of and actively supports the Agency's Mission, Vision, Values and Strategic Plan.  (Non-Violence, Social Responsibility)

Exercises full compliance with the Agency’s code of conduct, all agency policies and procedures and Federal and State laws and regulations.  (Non-Violence, Social Responsibility) 

Oversight and Responsibilities:

Provides overall direction for management and leadership of the department.  (Non-Violence, Emotional Intelligence, Social Learning, Democracy, Open Communication, Social Responsibility, Growth and Change)

Monitors and assures program compliance with all applicable agencies (OMH, IOC, CMS, MHLS, DOL, etc.).  (Non-Violence, Social Responsibility)

In partnership with Program Managers, designs, implements, maintains, and monitors Performance Improvement Plans (PIPs) in response to regulatory citations.   (Non-Violence, Social Responsibility)

In partnership with Program Managers, develops, implements, and completes quality improvement initiatives in alignment with regulations and agency strategic plan.  (Non-Violence, Social Responsibility)

Assures high quality therapeutic milieu and clinical services for program youth and families, in partnership with Chief Quality Officer and Clinical Director.  (Non-Violence, Emotional Intelligence, Social Learning, Democracy, Open Communication, Social Responsibility, Growth and Change)

Leads the department in the ongoing development of services through models such as Sanctuary and Therapeutic Crisis Intervention. (Non-Violence, Emotional Intelligence, Social Learning, Democracy, Open Communication, Social Responsibility, Growth and Change)

Personnel Functions & Staff Development

Recruits, screens, hires, trains, supervises, and retains high quality Program Managers, Social Workers, Residential Family Advocate, and Crisis Prevention Specialist staff.  (Social Responsibility)

Assures necessary clinical staffing levels and accurate records of time worked by supervisees listed above.  (Social Responsibility)

Provides regular individual supervision to supervisees listed above, and documents it.  (Non-Violence, Emotional Intelligence, Social Learning, Democracy, Open Communication, Social Responsibility, Growth and Change)

Participates in personnel actions involving program staff.  (Non-Violence, Emotional Intelligence, Social Learning, Democracy, Open Communication, Social Responsibility, Growth and Change)

Management, Administration and Leadership

Establishes objectives with measurable targets for advancing the programs strategically.  (Social Responsibility)

Maintains a climate that attracts, maintains, and motivates a diverse group of high quality staff and volunteers.  (Non-Violence, Emotional Intelligence, Social Learning, Democracy, Open Communication, Social Responsibility, Growth and Change)

Recognizes and rewards staff and volunteers. Addresses employee concerns. (Non-Violence, Emotional Intelligence, Social Learning, Democracy, Open Communication, Social Responsibility, Growth and Change)

Delegates and assigns work efficiently to program staff, student interns, and program volunteers, delegating appropriate levels of autonomy while maintaining adequate supervision and support.  (Non-Violence, Emotional Intelligence, Social Learning, Democracy, Open Communication, Social Responsibility, Growth and Change)

Provides regular feedback on performance, including annual performance evaluations for assigned staff.   (Non-Violence, Emotional Intelligence, Social Learning, Democracy, Open Communication, Social Responsibility, Growth and Change)

Participates in agency committees as assigned (Quality, Clinical Care, Population).  (Non-Violence, Emotional Intelligence, Social Learning, Democracy, Open Communication, Social Responsibility, Growth and Change)

3.0  Cultural Sensitivity

Demonstrates, promotes and practices cultural competency toward clients and staff through respect and understanding achieved through training and Agency cultural activities. (Emotional Intelligence, Social Responsibility, Growth and Change, Social Learning)

4.0    Honor Individual Journeys

5. 0   Fiscal Responsibility

Assures high quality, cost efficient services are provided in the assigned programs.  (Social Responsibility)

Monitors program compliance with Medicaid billing processes and overall Corporate Compliance processes.  (Social Responsibility)

Participates in treatment meetings for program youth and assures that quality and compliance standards are met in process and documentation.  (Open Communication, Social Responsibility, Growth and Change)

In partnership with Program Managers, designs, implements, and monitors program budget on an ongoing basis.  (Social Responsibility)

6.0    Family Driven / Youth Guided

Responds to grievances from program youth and families, and documents each grievance process from start to finish.  (Non-Violence, Open Communication, Social Responsibility, Growth and Change)

7.0    Collaborative Relationships

Communicates and Collaborates with other departments to provide high quality interdisciplinary treatment for program youth and families.  (Non-Violence, Social Responsibility, Growth and Change)

Maintains a visible presence among program staff, interdisciplinary team members, and agency departments, and is accessible to all staff who are part of or interact with the programs.  (Open Communication, Social Responsibility, Growth and Change)

Perform other similar duties requiring comparable skills utilizing the Sanctuary Model Guiding Principles and Seven Commitments.  (Non-Violence, Social Responsibility)

                                                     MINIMUM QUALIFICATIONS

EDUCATION: LMSW/LCSW required.

 

EXPERIENCE: 8-10 years experience in human services, including at least 5 years experience in residential

                           services and 5 years of supervisory/management experience.

SKILLS:           Proven track record of strong leadership skills, including exceptional organizational skills and ability to manage multiple initiatives. Strong communication and interpersonal skills with youth, families, staff, and stakeholders. Ability to form, lead, and participate effectively on teams. Creative problem-solving. Commitment to quality improvement. Microsoft Outlook, Word, and Excel.

 REQUIREMENTS:    Valid NYS driver’s licensentent...